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  • What is the difference between Brazilian hair and Indian hair?

    Brazilian hair is thicker, can be dyed to any color, it will last at least half of one year with proper care, and the price is higher. Indian hair is thinner, softer, it is wet wavy hair, it will last 3 months to 6 months with proper care, and the price i...
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  • How to choose the cap construction

    There are many different type of cap constructions, full lace, front lace and 360 lace wig cap. They all have their advantages and drawbacks. You can use this as a decision guide when placing a custom order.   Cap1 Cap4 Cap7 13X6 Wig Cap 360 W...
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  • What is bleached knots?

    Bleached knots help the hair appear as if it is growing from the scalp. When hair is tied to the lace, there is a dark knot where the hair is secured. Bleaching can make knots undetectable and very natural looking.
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  • What is a pre-plucked hairline?

    When a wig is plucked, it is less dense in front, which is exactly the case with real hair. If you inspect your strands, you will notice hair of unequal length and some short baby hair around your hairline. This is because new hair grows constantly, and t...
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  • How to choose the cap size?

    You can choose the size that suits your needs, according to the size shown below. CAP SIZE(inch) Small Average Large Circumference 21.5 22.5 23 Front to nape 14.5 15 15.5 Ear to Ear across fore 12 12.5 13 Ear to...
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  • How to identify the human hair and synthetic hair?

    Synthetic Hair: Burning smells like a burning plastic, there is a small flame, and feels viscous when it burns out.Human Hair: Burning smells like a burnt fragrance, human hair burns out very quickly, and feels like coke. It also easily becomes ash.
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  • How to choose the length?

    This is the picture showing the look of straight wigs, curly wigs, and wavy wigs in different lengths.  
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  • How to choose the lace color?

    How do i choose the correct lace color? The lace color is made to imitate your scalp color, notyour skin tone. Be sure to part your hair, and look atyour scalp color prior to making your selection. Transparent/Skin brown - Ideal for women who have whi...
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  • What is the difference between Silky Straight and Yaki straight?

    There are many small curls on Yaki hair, which makes it feels coarse. Silky straight is very straight, which makes it silky and smooth.
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  • Can I straighten my curly hair?

    We don’t recommend to straighten curly hair because it may cause hair problems, such as shedding and tangle. We recommend to have it remains its texture.
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  • Can I dye my curly hair?

    For virgin hair, yes, you may dye it, but curly hair is not easy to operate by yourself. We highly recommend the professional stylist to help you achieve your needs. For Malaysian and Indian hair, we don’t recommend you to dye them.
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  • What is the standard weight of the lace wig on your website?

    Our Standard Weight is as the below form. Lace Wig/ Full Lace Wig Length Weight(130%) Weight(150%) Weight(180%) 8in 118g 130g 146g 10in 127g 140g 158g 12in 137g 150g 170g 14in 150g 163g 184g 16in 162g ...
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  • What is your Payment Method?

    We accept Paypal, credit or debit card, Western Union and Money Gram.
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  • Did you accept credit card payment?

    Yes, we accept credit card payment. You can use bank account, Visa, MasterCard, Discover, or American Express to make PayPal payments. 
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  • How do I use the discount coupon?

    Please add the product you want to order to the shopping cart. After adding to the shopping cart, please drop down the page and enter the discount code you want to use and click apply. If your discount code is invalid, please contact us.
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  • I have not received a confirmation email?

    Firstly, please confirm whether your order payment is successful, If the payment is successful, please check the email address that you entered at check out is correct. If so, please check your junk mail. If you still have not received an email after 4 ho...
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  • Can I cancel or change my order?

    1.For stock order 1). Can be changed or cancelled beofore shipping. 2). The shipped order cannot be changed or cancelled.   2.For custom order 1). Free of charge within 2 days after you placed the order. 2).15% handling fee will be charged for any c...
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  • Can I change the shipping address on my order?

    If you have made an error on your shipping address, please let us know as soon as possible via the CONTACT US section using the email address associated with your order. Please also include your order number AND the correct address. Please note: YOU MUST ...
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  • Do you accept payment by installment?

    Sorry, we do not offer payment by installment.
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  • Can I go to your US store to buy hair?

    Yes, you may visit the store to make a purchase. Appointment is required. Please call to schedule by phone 1-2 days in advance, our contact number is 1-(213)-290-6860 / 1-(949)-336-6322. Due to the COVID-19 virus, our US Store is closed now. But you can ...
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  • How long will it take to receive my refund?

    After we arrange a refund, you will receive a refund within 2-3 business days. If you pay by credit card, it may take 4-5 working days. 
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  • I should have been refunded, but the money is not in my account?

    Under normal circumstances, you can get a refund within 3-5 days of arranging a refund. If you do not get the refund, please contact your credit card bank or paypal customer service to inquire about the refund process. If the amount has still not been rec...
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  • How to check on the status of my order?

    Please Click here enter the required information to check your order status.
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  • What happens to my order if it isn't shipped in time?

    Our website processing time is working time, not includes the weekends. Usually, if your order is delayed to ship, we will email you in advance. If you want to get your order quicker, pls feel free to contact us by email to service@wowafrican.com
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  • I got a tracking number, But my package didn't ship in time.

    When your order is ready to ship, we will print the shipping label. You will also get the email from our customer service. If your package didn't ship in time, pls send the email to service@wowafrican.com. Our customer support will help you to check it.
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  • How long will my order take to arrive?

    We ship the package out by DHL or FedEx randomly. For the stock items, we will ship the package out within 1-2 business days, and shipping time is 3-7 business days.
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  • How much will I be charged for shipping?

    All hair products in WowAfrican are currently FREE SHIPPING WORLDWIDE OVER $89.
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  • How long will be shipped after I place an order?

    For stock hair, the shipping will take 3-7 business days. For process hair, it will take time to produce. We will send an email to inform you of the production time. Once order is ready, we will arrange the shipping in timely manner. The shipping will ta...
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  • How much tax & duty will I be charged?

    Our items will be stamped as "Gift" or "Sample" to avoid you being charged a customs fee. Usually, your order will not be charged a customs fee from wowafrican.com. In seldom cases, orders may be charged the customs fees by your government, not our site, ...
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  • Do you ship to PO Boxes or APO, FPO address?

    We can ship to PO boxes or PO/FPO adress. Due to the COVID-19 virus, for PO boxes, PO/FPO adress, we can shipby Post Office.But shpping time will be longer than normal times, it is around 25-35 working days.
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  • Will I be notified when my order is shipped?

    When your order has been shipped, a notification will be sent to the email address you provided; the tracking number will be attached in the email.
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  • I have received my tracking link, but it has not updated in a while.

    If you try to track your order immediately after receiving your tracking detail email you may see an error on the courier tracking page. Please, wait 12 hours and re-try. If your tracking details do not update or stay in the same status for more than 48 ...
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  • Can you provide the Overnight shipping service?

    Sorry, we do not offer overnight shipping.
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  • What should I do if the package I received is incorrect or damaged?

    If you received the incorrect or damaged item, please contact us by email and send the package as well as wig pictures to us as soon as possible. We will reply you within 24 hours. We will do our best to help you solve the problem.
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  • My package was delivered, but I have not received it.

    We are sorry that you have not received your order! First, we would recommend you check your 'Electronic Proof Of Delivery' you can access this via the same DHL / FedEx link used to track your order. You can use this information to confirm where your pack...
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  • What’s your point policy?

    1.Points Equal to Dollars $20 order can earn 100 points which equal to $1.   2.How to get points   1).If you log in when you order it, any completed order from website WowAfrican.com can get related points , the system will add points automatically.2...
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  • What’s your VIP policy?

    As a VIP Member,you are entitled to free VIP Members Perks: Exclusive VIP Members-only deals & VIP Discount Free Gifts for your birthday and big events Easy exchange and return Dedicated personal service based on your personal preferences Point...
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  • What’s your Refer and earn policy?

    Join the WowAfrican Affiliate Program and make money online. You can earn commission from each qualifying transaction that you refer to WowAfrican.com from your blog, website, email, or any offline marketing. WowAfrican.com is absolutely FREE to join, so ...
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  • What eligible items can be returned or exchanged?

    • Including no used, no lace cut, no altered, and unwashed. • All clearance, custom items, and eyelashes cannot be returned or exchanged. Before returning, please advise us of your intention to receive either a refund or exchange. We request that all p...
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  • How do I return my items?

    1.Before you want to return the products, please explain the return reason and order number by contacting us at service@wowafrican.com. Our customer service will reply you within 24 hours. Your patience is highly appreciated.2. After receiving the return ...
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  • How do I exchange my items?

    We only offer one time FREE exchanges for the eligible item. However we do not provide return shipping labels. Customer is responsible for the return shipping cost. Also the difference fees on that specific exchanged item. We will ship the new item for ...
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  • If I return my order when will I be refunded?

    Once your return is received, you will receive an e-mail confirmation of your return and refund. Please kindly note that the refund process may take to 4-5 business days for the credit to appear on your account.
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  • My item is damaged, I want to return it.

    If you received incorrect or damaged package, please contact us by email and send the package and wig pictures to us as soon as possible, We will reply you within 24 hours. We will do our best to help you solve the problem.
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  • What is your rush exchange?

    If you need the new item as soon as possible. The new order can be placed online, we will process the new item while waiting for the return. Hair will be shipped to you after it’s done. Once we received the original item, we will arrange the refund as so...
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