Welcome to WOWAFRICAN
Be the first to receive early access to
our latest arrivals, sales, exclusive events and more info.
FAQ
Hello Beautiful, have a question?
-
How long will my order take to arrive?
We ship the package out by DHL or FedEx randomly. For the stock items, we will ship the package out within 1-2 business days, and shipping time is 3-7 business days.
Read more -
How much will I be charged for shipping?
All hair products in WowAfrican are currently FREE SHIPPING WORLDWIDE OVER $89.
Read more -
How long will be shipped after I place an order?
For stock hair, the shipping will take 3-7 business days. For process hair, it will take time to produce. We will send an email to inform you of the production time. Once order is ready, we will arrange the shipping in timely manner. The shipping will ta...
Read more -
How much tax & duty will I be charged?
Our items will be stamped as "Gift" or "Sample" to avoid you being charged a customs fee. Usually, your order will not be charged a customs fee from wowafrican.com. In seldom cases, orders may be charged the customs fees by your government, not our site, ...
Read more -
Do you ship to PO Boxes or APO, FPO address?
We can ship to PO boxes or PO/FPO adress. Due to the COVID-19 virus, for PO boxes, PO/FPO adress, we can shipby Post Office.But shpping time will be longer than normal times, it is around 25-35 working days.
Read more -
Will I be notified when my order is shipped?
When your order has been shipped, a notification will be sent to the email address you provided; the tracking number will be attached in the email.
Read more -
I have received my tracking link, but it has not updated in a while.
If you try to track your order immediately after receiving your tracking detail email you may see an error on the courier tracking page. Please, wait 12 hours and re-try. If your tracking details do not update or stay in the same status for more than 48 ...
Read more -
Can you provide the Overnight shipping service?
Sorry, we do not offer overnight shipping.
Read more -
What should I do if the package I received is incorrect or damaged?
If you received the incorrect or damaged item, please contact us by email and send the package as well as wig pictures to us as soon as possible. We will reply you within 24 hours. We will do our best to help you solve the problem.
Read more -
My package was delivered, but I have not received it.
We are sorry that you have not received your order! First, we would recommend you check your 'Electronic Proof Of Delivery' you can access this via the same DHL / FedEx link used to track your order. You can use this information to confirm where your pack...
Read more