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FAQ
Hello Beautiful, have a question?
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What is your Payment Method?
We accept Paypal, credit or debit card, Western Union and Money Gram.
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Did you accept credit card payment?
Yes, we accept credit card payment. You can use bank account, Visa, MasterCard, Discover, or American Express to make PayPal payments.
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How do I use the discount coupon?
Please add the product you want to order to the shopping cart. After adding to the shopping cart, please drop down the page and enter the discount code you want to use and click apply. If your discount code is invalid, please contact us.
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I have not received a confirmation email?
Firstly, please confirm whether your order payment is successful, If the payment is successful, please check the email address that you entered at check out is correct. If so, please check your junk mail. If you still have not received an email after 4 ho...
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Can I cancel or change my order?
1.For stock order 1). Can be changed or cancelled beofore shipping. 2). The shipped order cannot be changed or cancelled. 2.For custom order 1). Free of charge within 2 days after you placed the order. 2).15% handling fee will be charged for any c...
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Can I change the shipping address on my order?
If you have made an error on your shipping address, please let us know as soon as possible via the CONTACT US section using the email address associated with your order. Please also include your order number AND the correct address. Please note: YOU MUST ...
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Do you accept payment by installment?
Sorry, we do not offer payment by installment.
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Can I go to your US store to buy hair?
Yes, you may visit the store to make a purchase. Appointment is required. Please call to schedule by phone 1-2 days in advance, our contact number is 1-(213)-290-6860 / 1-(949)-336-6322. Due to the COVID-19 virus, our US Store is closed now. But you can ...
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How long will it take to receive my refund?
After we arrange a refund, you will receive a refund within 2-3 business days. If you pay by credit card, it may take 4-5 working days.
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I should have been refunded, but the money is not in my account?
Under normal circumstances, you can get a refund within 3-5 days of arranging a refund. If you do not get the refund, please contact your credit card bank or paypal customer service to inquire about the refund process. If the amount has still not been rec...
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