• What eligible items can be returned or exchanged?

    • Including no used, no lace cut, no altered, and unwashed. • All clearance, custom items, and eyelashes cannot be returned or exchanged. Before returning, please advise us of your intention to receive either a refund or exchange. We request that all p...
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  • How do I return my items?

    1.Before you want to return the products, please explain the return reason and order number by contacting us at service@wowafrican.com. Our customer service will reply you within 24 hours. Your patience is highly appreciated.2. After receiving the return ...
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  • How do I exchange my items?

    We only offer one time FREE exchanges for the eligible item. However we do not provide return shipping labels. Customer is responsible for the return shipping cost. Also the difference fees on that specific exchanged item. We will ship the new item for ...
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  • If I return my order when will I be refunded?

    Once your return is received, you will receive an e-mail confirmation of your return and refund. Please kindly note that the refund process may take to 4-5 business days for the credit to appear on your account.
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  • My item is damaged, I want to return it.

    If you received incorrect or damaged package, please contact us by email and send the package and wig pictures to us as soon as possible, We will reply you within 24 hours. We will do our best to help you solve the problem.
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  • What is your rush exchange?

    If you need the new item as soon as possible. The new order can be placed online, we will process the new item while waiting for the return. Hair will be shipped to you after it’s done. Once we received the original item, we will arrange the refund as so...
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